The UK Government’s recent reintroduction of stricter COVID-19 recommendations has caused more confusion with businesses having to prepare for yet more changes to policy and working from home. To help organisations and employees navigate these changes, Humley are offering its COVID-19 Digital AI Assistant to organisations – free of charge.
The Digital Assistant not only provides employees with the information they need, wherever and whenever they need it, but also eases the pressure on HR departments as they struggle to process the huge surge in information requests and guidance support from employees in these challenging times.
The application, which can seamlessly integrate with leading HR software (e.g. SAP, Workday, Bamboo, Oracle and Sage), runs across multiple employee communication touch points, including Chat, Voice, Slack, MS Teams, FB and is available in 13 languages. Humley’s COVID-19 Digital Assistant comes pre-built with more than 25 predefined user experiences and common queries relating to COVID-19 policies, including but not limited to risk assessments, workplace protection and sick pay. The app can easily be set up (in under an hour) and customised through an easy-to-use tool and document ingestion interface.
Humley understands that some of employee questions may be of a sensitive nature. The platform, therefore, utilises AI and Natural Language Processing to really understand the intent of employee questions to provide personalised and accurate responses, as well as providing a seamless handover to HR Experts for more complex queries.
Humley’s CEO, Adam Harrold, commented: “As a business, with an HR focused solution, we asked ourselves how we could effectively solve a real problem facing HR Teams right now. We know many HR Teams are experiencing unprecedented levels of information requests from employees surrounding company policy and advice on COVID-19 related issues. It made sense to make our AI Assistant available to any HR Team that needs it, completely free of charge.”
Humley’s COVID-19 Digital Assistant is a standalone application and forms part of Humley’s HR Assistant platform which is available on demand 24/7 and comes pre-configured with all of the common HR experiences from annual leave requests, to payroll and onboarding. Humley’s platform automates 80% of employee communications, requests and tasks leading to an average 30% time saving, significantly improving productivity and satisfaction.
If you are interested in finding out more about how Humley’s COVID-19 Digital AI Assistant can support your organisation, please get in touch.