Creating Unified User
Experiences with
Conversational AI Assistants
As businesses have become more diverse the main question is how do you communicate with your employees and customers 24/7, from wherever they are in the world? This has become even more heightened given the COVID-19 pandemic as people have moved to home working and customers have shifted online.
The Challenges Faced by Organisations & Users
TOO MANY COMMUNICATION CHANNLES
SEPARATE & COMPLEX BUSINESS SYSTEMS
TIME POOR TEAMS
With so much uncertainty for organisations, their employees and customers, now more than ever it is vital to maintain effective and instant communication paths to avoid employees feeling lost and disengaged.
The problem for businesses is that customer communication points are growing beyond the methods to support them, both internally and externally.
LEADING TO:
Lack of clarity
Low Morale
Impacting Customer Relationships
Empowering Users with Conversational AI Assistants
The solution is to deploy a dedicated 24/7 AI powered conversational assistant that can operate on the front of the business externally or internally.
Available through multiple communication channels, it provides one central place where users can ask questions, find information, retrieve documents, provide feedback and even perform tasks. Allowing instant support, on any communication channel, anytime.
There is no priority level or waiting in queues or for emails for a response and that means that users get the answer they need, when they need it. Improving and unifying user experiences.
Transforming Business Processes & User Support
Whether users want technical details of a product, help to search a database, query an order, updating an insurance claim, finding a research paper – or for internal functions such as booking business travel – Conversational AI Assistants can help.
Global Manufacturer Revolutionises Employee Experiences
Employee Digital HR Assistant
- 80% of employee queries & tasks automated
- Automatic ingestion of handbook & integration with HR System
- Deployment in under 6 weeks
- Improved employee experience
- 30% time saving for HR Team
If you would like to find out more about how Conversational AI Assistants could improve your customer, employee and supplier relationships, get in touch today.