Ensuring that employee’s time and attendance records are up to date and accurate can be a daunting task. These processes are not only time-consuming but also prone to errors, with up to an estimated 80% of timesheets needing to be corrected (Wagepoint, 2019) and often directly impacting a company’s profitability.
Managing time and attendance often relies on employees to complete paper forms or spreadsheets, all of which take time and effort – and often is the last thing an employee wants to do at the end of a long week. The information submitted by employees is then collated by HR and Payroll teams and manually entered into systems for processing and approvals. This takes up considerable time, effort and prevents them from focusing on higher-value tasks such as employee wellbeing and developing future strategies.
Employees and operational teams, therefore, need a simpler and more convenient way of not only recording but also processing and reviewing this time and attendance data. With the increasing sophistication of HR and Payroll software, it is now possible for many employees to enter this information directly into systems for processing, however again this can be a laborious task, requiring them to log into systems or access different pages leading to delays and still subject to human error.
Challenges with Time & Attendance Management
Prone To User Error
With a Conversational AI Assistant there is no need for employees to directly interact with these business systems, enabling them to securely submit their time and attendance data in their preferred channel (voice, text, instant messenger) when they need and without the hassle.
Through the natural consequence of a conversation, Conversational Assistants such as Humley’s, guide the employee through a series of questions to more accurately gather the relevant information such as project codes, name, manager, and hours worked, even helping to complete sickness self -certification. With a Conversational AI Assistant there is no need for employees to directly interact with these business systems, enabling them to securely submit their time and attendance data in their preferred channel (voice, text, instant messenger) when they need and without the hassle.
Reduce the time needed to process requests, improve compliance, project efficiency and significantly improve employee experiences.
Pre-built integrations with business systems such as BambooHR and Breathe mean that the Assistant then securely uploads this information for processing. Conversational Assistants can even be integrated with RPA bots, to support further actionability such as triggering approvals emails and validation checks delivering even greater efficiencies.
Through deploying Conversational Assistant, HR and Payroll Teams can significantly reduce the time needed to process requests, improving compliance, project efficiency. Additionally, it significantly improves employee experiences through freeing them up from administrative tasks and ensures that their wellbeing is protected through better management of hours worked and sickness supporting a more motivated and satisfied workforce.
If you would like to find out more about how to Conversational AI and RPA could help transform your HR processes, get in touch today.