HR and the associated processes are the bedrock in employee’s day-to-day life. From enabling holidays, arranging performance and development reviews, and even providing emotional support.
The challenges of last year and pandemic have meant employees are relying on HR Teams and managers more than ever to support and reassure them as they get to grips with the new world of work. The below are 3 key areas where employees typically require the most help from HR teams and how Conversational Assistants can support them.
Wellbeing
A recent survey conducted by Humley found that 69% of employees felt that their wellbeing had been moderately impacted by the change to remote working because of COVID-19, with a further 9% saying it has severely affected them. With over half of our lives spent at work, it is hardly surprising that such a dramatic change in our daily routines has had some impact on our mental health.
Organisations are, therefore, relying on HR Teams to provide that essential wellbeing support, to ensure that their workforce is not only happy but also protected. This is no mean feat and requires time and the unique skills of an HR knowledge expert. To not only identify when an employee is feeling the “strain” but also to provide guidance and advice when required.
Conversational HR Assistants could help HR Teams identify potential employee wellbeing issues in real-time and develop effective solutions quickly via intuitive dashboards and analytics.
Humley’s HR Assistant provides People Teams with prebuilt and customisable dashboards and reports, which track metrics such as FAQs triggered, employee feedback, and volume of communications. These metrics provide HR experts with an insight into employee satisfaction and proactively help to identify trends that could impact the long-term success of an organisation.
For example, an HR department might be receiving a high number of requests from employees asking about a holiday allowance or trying to book time off. This could indicate high levels of stress across the workforce, which may ultimately lead to people leaving. Through better visibility of data, HR Teams can address these trends before they start to have a long-term negative impact on the employee’s wellbeing and the wider organization.
Personal Development
A recent study conducted by recruitment expert Robert Half found that companies with a strong learning culture had on average 30 – 50% higher staff retention rates than those that did not. The importance of employee development is well known, as it promotes not only a more capable workforce but also helps to improve staff motivation and productivity.
When an employee feels like they are being invested in through personal development schemes, they feel valued by an organisation and as a result, are more likely to stay within the business for much longer. The impact of this on organisation is huge, not only reducing churn and recruitment costs but also helping to create a more knowledgeable workforce.
Conversational AI can again be used to support HR teams and employees alike. Through reducing the amount of administration work that surrounds the management of personal development schemes. For example, employees can easily access information about their course and learning materials, see progress and even enrol in programs all within one multichannel chat interface. Significantly improving the employee experience and engagement levels.
Administration Support
One of the core functions of any HR Team is employee administration support. From processing holiday requests to enrolling new starters and answering general questions. However essential these tasks, at volume, are extremely time-consuming and repetitive. Often leading to delays in response to employees (negatively impacting experiences) and meaning that HR experts are inhibited from completing more rewarding and higher value actions.
Conversational HR Assistants can again help. Enabling HR teams to enhance employee support by providing a single point of contact for all their administration requests and information.
Conversational Assistants enable employees to ask questions and perform tasks associate with every stage of the employee lifecycle such as recruitment, onboarding, day-to-day support such as booking holidays, submitting timesheets and payroll inquiries, employee feedback, and even offboarding processes.
Delivering an average of 30%-time savings to HR teams through automating up to 80% of inbound employee queries and improving the employee experience through providing on-demand support in seconds. Crucially, freeing up HR to focus on the tasks that matter most to them – supporting their people.
If you would like to find out more about how Conversational AI Assistants can support your HR and employee processes, get in touch today.