A recent study by the analysts Forrester found that employees spend an average of four hours a week completing HR administration tasks (90% of workers lose 2-4 hours per week on HR admin tasks, due to outdated technologies (fenews.co.uk). This is no small amount when you consider across the year that equates to roughly 208 hours, not only impacting an employee’s productivity but also potentially an organisations revenues and success.
Why is there a challenge?
Historically HR has not been the focus for Digital Transformation within organisations, with many businesses perceiving the function to be a cost centre rather than an area that can help to boost performance. This has meant that many HR teams are reliant on legacy systems or manual processes to support employees.
It is important to note, that many, if not all businesses have an HRIS system, however, these are still reliant on employees and HR managers manually entering information and updating as and when needed. At scale, this is an impossible challenge and detracts time from employee and HR teams and means that they are not able to focus on their role or higher value tasks.
Additionally, information is often hard to find for employees. Located across multiple documents, emails, and platforms, taking effort and time to source and employees may even still have questions so need to contact HR teams for assurance. These delays minimise the time employees have available to them in the working day to focus on their role. In some cases, impacting their morale and engagement with a company – leading to lower levels of retention over time and increasing recruitment costs.
This challenge can be solved by a Digital HR Assistant. A Digital HR Assistant is a Conversational interface that enables employees to make requests and perform tasks, 24/7 and across any channel.
Digital HR Assistants such as Humley’s, utilises Artificial Intelligence (AI) technologies such as Machine Learning and Natural Language Processing, to understand the true meaning and intent of an interaction or query to deliver more personalised and meaningful interactions.
Additionally, where Digital HR Assistants differ from traditional chatbots, is through the automatic ingestion of documents to create bespoke employee conversations and extensive integrations with HRIS and HCM systems.
Assistants can retrieve and update information across multiple systems if required. This integration capability also enables the assistant to automate tasks such as travel booking, updating timesheets, and even booking candidate interviews through connecting with RPA and other automation technologies.
Deployment to multiple communication channels such as Microsoft Teams, Slack, Facebook, WhatsApp and even voice mean that employees can access the information and tasks they need when they need it. Essentially, creating a unified hub for all employee HR Administration and saving significant time and effort – improving experiences, engagement and freeing up employees to focus on performing the responsibilities of their role.
If you would like to find out more about how a Digital HR Assistant can help to transform your employee experiences, get in touch today.