Entering a New Era of Customer Service
With Humley, CXP & VKY Intelligent Automation
CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions.
Through this partnership, CXP can offer organisations transformative contact centre solutions which combines real-world experience of contact centre environments with innovative Intelligent Automation technologies to deliver tangible and impactful outcomes for customers.
The Solution
The solution combines CXP’s market-leading and agile contact centre expertise and services, with best-of-breed Intelligent Automation technologies including Robotic Process Automation and Conversational AI Assistants / chatbots to deliver enhanced service delivery and increase operational efficiencies.
Proven Results
- Reduced cost to serve through deflecting a greater number of inbound queries & requests for agents (covering general support, FAQs, and performing key tasks)
- Improved customer satisfaction & engagement – leading to improved retention and attraction with on-demand, multi-channel support
- Reduced average handling times & improved resolution rates – improving CSATs and NPS
- Ability to scale on demand – without the need for additional recruitment
