Balancing ease of use with functionality in Conversational AI technology

How do organisations select the best technology for them? With the vast array of solutions on the market, it can be difficult to ‘see the woods from the trees’. Broadly speaking (although important to note there are exceptions), within the Conversational AI space technologies can be defined by two core attributes – ease of use and technical functionality. Both have their benefits.

Read More »

What Does The Ideal Customer Experience Look Like In 2022? 

The ideal customer experience hasn’t changed that much, in its essence the best experience is the one where the customer reaches their desired outcome with as little friction as possible (Hubspot). What has changed is, how customers reach that outcome and how organisations deliver it. 

Read More »

Trends for Chatbots & Conversational AI 2022 

The past 2 years have seen the increasing adoption of chatbots and Conversational AI technology, with more customers adopting digital communication channels as a result of the pandemic. The below highlights some of the biggest trends in the space for 2022 and beyond.

Read More »

Entering a New Era of Customer Service

CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable our clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions

Read More »

Free 30 days of the Digital HR Assistant for BambooHR Customers

Are you a BambooHR user? Do you want to simplify your processes and improve employee access to information and administration tasks? Easily integrate Humley’s Conversational Assistant with your existing platform and provide employees with instant access to all the information and tasks they need, whenever and wherever they need it.

Read More »

HR Guide to Intelligent Automation

Over the last year, there has been a monumental shift in the view of the role of HR. HR teams have been at the heart of many initiatives to support employees and plan for a future driven by more flexible working. As such, HR departments have become the focus for Digital Transformation.

Below is a guide to help HR leaders get to grips with some of the most common technology available in the market and how they can be deployed to transform the lives of HR Teams and employees.

Read More »
Scroll to Top