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How do organisations select the best technology for them? With the vast array of solutions on the market, it can be difficult to ‘see the woods from the trees’. Broadly speaking (although important to note there are exceptions), within the Conversational AI space technologies can be defined by two core attributes – ease of use and technical functionality. Both have their benefits.
How do organisations expand the capabilities of their Live chat solution to deliver not only reduce the pressure on contact centre and support teams but also exceptional customer experiences?
For organisations who are just starting on their journey with Conversational AI Assistants, the below provides some useful insight into 5 key business functions where the technology can be deployed to deliver transformational benefits.
The ideal customer experience hasn’t changed that much, in its essence the best experience is the one where the customer reaches their desired outcome with as little friction as possible (Hubspot). What has changed is, how customers reach that outcome and how organisations deliver it.
Puzzel, the leading European provider of cloud-based contact centre solutions, today announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service.