WHAT'S NEW
Latest News & Articles
News Categories
The Growing Importance of Self-Service in Customer Support
Self-service is generally not a new concept in the world of retail and customer support. In fact, a survey conducted by Zendesk found that 67% of consumers now prefer to resolve their requests or issue without speaking to a company representative.
Balancing ease of use with functionality in Conversational AI technology
How do organisations select the best technology for them? With the vast array of solutions on the market, it can be difficult to ‘see the woods from the trees’. Broadly speaking (although important to note there are exceptions), within the Conversational AI space technologies can be defined by two core attributes – ease of use and technical functionality. Both have their benefits.
Enhancing Live Chat Solutions with Conversational AI
How do organisations expand the capabilities of their Live chat solution to deliver not only reduce the pressure on contact centre and support teams but also exceptional customer experiences?
5 Use Cases for Conversational AI Assistants in Enterprise
For organisations who are just starting on their journey with Conversational AI Assistants, the below provides some useful insight into 5 key business functions where the technology can be deployed to deliver transformational benefits.
What Does The Ideal Customer Experience Look Like In 2022?
The ideal customer experience hasn’t changed that much, in its essence the best experience is the one where the customer reaches their desired outcome with as little friction as possible (Hubspot). What has changed is, how customers reach that outcome and how organisations deliver it.
Happy Burns Night
At Humley we would like to wish everyone in Scotland and further abroad a Happy Burns Night.