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Trends for Chatbots & Conversational AI 2022
The past 2 years have seen the increasing adoption of chatbots and Conversational AI technology, with more customers adopting digital communication channels as a result of the pandemic. The below highlights some of the biggest trends in the space for 2022 and beyond.
Delivering Hyper Automation: Connecting the Front & Back Office
Hyper Automation is starting to become one of the key terms cited by both analysts and businesses alike. However, as with any new terminology, particularly within the automation space, there is still some confusion over what it is and why it is important.
Entering a New Era of Customer Service
CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable our clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions
Humley ‘s Top 5 Articles of the Year
As we approach the end of the year, we wanted to share with you some of our favourite blogs from the year.
An Interview with Ciklum & Humley: The Future for Intelligent Automation
Further to our recent partnership announcement with global digital solutions company, Ciklum, we sat down with Ciklum’s VP of Intelligent Automation & Conversational AI Specialist, Faisal Iftikhar & Caroline McMenamin, and Humley’s CEO Adam Harrold to discuss the future of intelligent automation, RPA, and Conversational AI.
How Do Businesses Help Employees Plan For Their Future With Improved Pension Engagement?
With so much investment being made by businesses and the fundamental role that pensions play in helping employees prepare for their future, the question is how do organisations increase engagement in pension schemes?