For many residents, picking up the phone is still the most natural way to ask a question- especially when it comes to important matters like Council Tax.

That’s why Humley worked with Argyll and Bute Council to create a Telephone Assistant, offering residents a simple, familiar way to get answers over the phone, using the same trusted knowledge base as the Council’s online chat service.

 

The result is a seamless experience that combines the convenience of digital support with the accessibility of a traditional call centre