HUMLEY'S CONTACT CENTRE & CUSTOMER ASSISTANTS
Supercharge your customer support
with Conversational AI
Reduce call volumes and waiting times, speed up case resolution and improve customer satisfaction with a 24/7 omnichannel Conversational Assistant.
Contact Centres and Customer Support Departments are one of the most important within an organisation, acting as the front line for customer interaction and directly contributing to brand reputation and success. However, in recent years contact centres have been facing increasing pressure to not only deliver exceptional customer service to help engage and retain customers but also to reduce operational costs.
Challenges faced by Contact Centres & Support Teams
Customer Expectations
- Wider variety of communication preferences.
- On-demand support.
- Personalisation and meaningful engagements.
Operational Challenges
- Multiple and complex internal business systems.
- Repetitive, manual, and time-consuming tasks taking Agents away from resolving higher value customer enquiries.
80%
Average positive customer feedback achieved.
Enhanced customer experiences through reduced average handling times and improved first time case resolution.
Benefits of Deploying a Conversational AI Assistant
Increased First Time Case Resolution
Reduced Cost to Serve
Increased Agent Productivity
Scale on Demand
Enhanced Customer Insights
Contact Centre Agents & Support Teams
Provide agents with a single point of reference.
Humley’s Assistant eliminates the need for Contact Centre agents to navigate multiple complex systems and documentation to support live customer calls and requests – significantly improving calling handling times and improving customer interactions by providing them with a single secure gateway for all their information.
Humley’s Assistant can be deployed to support a wide variety of agent experiences including:
- Secure customer, account, claims, & order requests
- Contract & policy checks
- Access to training & personal development schemes
- Enable Agents to quickly check & update rotas & make holiday requests
- Scripts & call handling guidance
Customer Support
Deliver personalised and meaningful interactions - in seconds!
Enable customers to self-serve using Humley’s Customer Support Assistant. Automate all the commonly asked queries and tasks and provide users with meaningful responses in seconds.
Humley’s Assistants can be deployed to support a wide variety of customer experiences. Including:
- General Queries & FAQs
- Guided & secure information capture (eliminate forms)
- Submit feedback & Surveys
- Raise support tickets & monitor status
- Delivery & order updates & requests
- Applications & claims
- And many more...
Seamless Agent Handover
For customers with more complex or sensitive queries that need the ‘human touch’, the Assistant can seamlessly hand over to an Agent with a summary and context of the interaction – in seconds!
More Than Your Average Chatbot
Advanced Technology
Humley’s innovative use of Conversational AI, Natural Language Processing, and Machine Learning mean our assistant can understand a far greater range of conversational exchanges, ensuring more personalised and engaging user experiences.
Pre-Built Integrations & Actionability
Pre-built integrations with the leading ticketing, support, CRM, and Case Management systems as well as the RPA vendors delivers actionability to users by enabling them to perform tasks without the need for additional support.
Do you already have a chatbot but want to extend its capabilities to enable you to deliver enhanced customer service?
We have a solution for you. Humley Connect enables you to access all the benefits of integrations whilst retaining your existing system. Contact us to find out more.
What makes Humley’s Conversational Assistants different?
We’ve done the hard work for you – no coding or technical expertise required to set up your Conversational Assistants.
- 300% faster to deploy than the leading chatbot providers
- 100s of employee interactions pre-built on the platform. Simply select the ones you want – use straight out the box or customise. It’s that simple!
- Ready to deploy integrations with third party tools, CRM and support systems.
- Minimum effort and time to set up – it takes just 60 minutes.
- Machine Learning means the platform is constantly optimised, reducing the need for ongoing support and development.
- User friendly and simple to use toolkit
Communicate with your customers & agents in the channels they use.
Communication Channels we integrate with:
Mobile
WhatsApp, SMS and bespoke applications
Voice
Instant Messenger
Workplace by Facebook, Slack, Microsoft Teams, bespoke applications, and many more
Website Interfaces