For customers with more complex or sensitive queries that need the ‘human touch’, the Assistant can seamlessly handover to an Agent with a summary and context of the interaction – in seconds!
Humley’s Assistant frees up Agents & Customer Service Teams to focus on what really matter to them through reducing the amount of repetitive communications they receive.
Freeing them up to do what they do best – dealing with complex and sensitive issues, building relationships with customers and delivering great experiences.