HUMLEY'S CONTACT CENTRE & CUSTOMER ASSISTANTS
Supercharge your customer support
with Conversational AI
Reduce call volumes and waiting times, speed up case resolution and improve customer satisfaction
with a 24/7 omnichannel Conversational Assistant.
Humley’s Conversational Assistant reduces the pressure on contact centres by providing agents with a single point of reference for all customer information as well as enabling customers to self-serve to solve their queries.
Contact Centre Support
Humley Conversational Assistant enables Contact Centre agents reduces the need for them to navigate multiple complex CRM and Case Management Systems through providing them with a single point of access for all customer information and updates
Humley’s platform is can easily be integrated with your existing business systems and third-party tools to securely retrieve information to support agents on customer calls. Reducing waiting times, increasing first time case resolution rates, and improving customer experiences.
- Instant access to customer information, claims & other interactions
- Contract & policy checks
- Access to training & personal development schemes
- Enable Agents to quickly check & update rotas and make holiday requests
Customer Support
Reduce the volume of queries needed to be handled by Agents and free them up to focus on higher priority queries, by enabling customers to self-serve using Humley’s Customer Support Assistant. Automate all the commonly asked queries, tasks and provide users within meaningful responses in seconds.
Humley’s innovative use of Conversational AI, Natural Language Processing and Machine Learning means the assistant can understand a far greater range of conversational exchanges, ensuring more personalised and engaging experiences for users.
- General Queries & FAQs
- Form completion
- Submit feedback & Surveys
- Update & monitor complaints & queries
- Delivery & order requests
Seamless Agent Handover
For customers with more complex or sensitive queries that need the ‘human touch’, the Assistant can seamlessly handover to an Agent with a summary and context of the interaction – in seconds!
Humley’s Assistant frees up Agents & Customer Service Teams to focus on what really matter to them through reducing the amount of repetitive communications they receive.
Freeing them up to do what they do best – dealing with complex and sensitive issues, building relationships with customers and delivering great experiences.
Benefits Achieved
Improved Customer Satisfaction
Increased First Time Case Resolution
Reduced Cost to Serve
Increased Agent Productivity
Scale on Demand
Enhanced Customer Insights
What makes Humley’s Conversational Assistants different?
We’ve done the hard work for you – no coding or technical expertise required to set up your Digital HR Assistant.
- 300% faster to deploy than the leading chatbot providers
- 100s of employee interactions pre-built on the platform. Simply select the ones you want – use straight out the box or customise. It’s that simple!
- Ready to deploy integrations with third party tools, CRM and support systems.
- Minimum effort and time to set up – it takes just 60 minutes.
- Machine Learning means the platform is constantly optimised, reducing the need for ongoing support and development.
- User friendly and simple to use toolkit
Communication Channels we integrate with:
Voice
Mobile
WhatsApp, SMS and bespoke applications
Instant Messenger
Workplace by Facebook, Slack, Microsoft Teams, bespoke applications, and many more