Deliver Better Customer Service, Faster & More Efficiently
With Contact Centre Digital Transformation

Powered by best of breed intelligent automation technology and leading contact centre expertise.

Our Contact Centre Digital Transformation solution brings together a wealth of experience and leading class technology applications to enable organisations to deliver enhanced customer experiences and operational efficiencies in a safe and agile environment.

Revolutionise Your Customer Support

57%
AHT Reduction

Reduce the pressure on contact centre staff and deliver operational efficiencies through:

74% Improved Customer Satisfaction​

Achieve competitive advantage through delivering outstanding customer experiences leading to improvement in:

Average £600K
Operational Savings

Deliver operational savings and ensure business success through

Reduce the pressure on your contact centre teams & improve customer experiences through delivering enhanced self-service, 24/7

Deploy for Agents & Support Staff

Humley’s Assistant eliminates the need for Contact Centre agents to navigate multiple complex systems and documentation to support live customer calls and requests – significantly improving calling handling times and improving customer interactions by providing them with a
single secure gateway for all their information.

Humley’s Assistant frees up Agents & Customer Humley’s Assistant can be deployed to support a wide variety of agent experiences including:

Deploy for Customers

Enable customers to self-serve using Humley’s Customer Support Assistant. Automate all the commonly asked queries and tasks and provide users with meaningful responses in seconds.

Humley’s Assistants can be deployed to support a wide variety of customer experiences. Including:

Task Automation

Powered by RPA and the leading intelligent automation technologies, our solutions enable your customers and agents to perform key tasks and administration all within one platform – seamlessly and within minutes.

Enable users to perform tasks such as book a delivery or update their personal details, as well as allowing agents and operational teams to action RPA processes without the need to access back end systems or know coding.

How We Deliver Solutions:

The Pillars of Digital Transformation

Contact Centre Consultancy & Services

CXP are an agile provider with strong transformational capabilities and a global delivery footprint, offering optimal and innovative pricing.

Market leading on shore and offshore contact centre capability supporting customer service and sales.

Experienced in delivering both ‘test and learn’ and ‘life, shift and transform’ operating models that seek to identify and deliver increased efficiencies and customer experience improvements quickly.

www.cx-people.com

Conversational AI &
Chatbots

Humley provide customers instant access to brands and businesses. Instant communication on their terms when and wherever they are through our conversational AI platform. Delivering improved customer experience and operational efficiencies.

We deploy conversational experiences faster than anyone else in the market through our combination of automated setup and ease of use. Making us the most cost effective enterprise platform in the market. 

www.humleyai.com 

RPA & Process Automation Technologies

VKY Intelligent Automation is a full service Intelligent Automation/RPA provider and proud to be a certified partner of both UiPath and Automation Anywhere – the first Scottish based company to achieve this as far as we know!  

We provide a full range of services from consulting (including opportunity assessment, vendor selection, strategy advisory, project and programme assurance and delivery, resourcing) through to the provision of a fully managed Intelligent Automation solution.

www.vkyautomation.com 

Explore Solutions For Your Industry

We offer a wide range of Contact Centre Digital Transformation solutions across a variety of industries. Whether your organisation needs help optimising claims management, customer communications or Live agent support, we have a solution.

Insurance

Utilities & Energy

Financial Services

Retail

Telecoms

Interested in finding out more or ready to get started with your Digital Transformation journey? 

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UPCOMING WEBINAR

Reimagining the IT ServiceDesk with Intelligent Automation

20 July 2022, 12:00 – 12:45 BST