Conversational AI Assistants for Utility & Energy Providers
Elevate your customer and agent experiences with an on-demand multi-channel conversational Assistant.
The energy and utility industries are highly competitive and not only driven by the demand for cheaper and cleaner energy but also by a wider variety of consumer choice. In order to remain competitive and retain and attract new customers energy and utilities providers must therefore be able to deliver differentiation through exceptional service and support.
Conversational AI enables utilities and energy providers to deliver increased levels of support and enhanced customer and employee experiences regardless of the time of day or the complexity of query. Humley’s platform is available 24/7, across multiple channels (web, mobile and voice) and can streamline the handling of inbound customer, agent and employee communications, request, and tasks.
80%
Average positive customer feedback achieved.
Benefits of Deploying a
Conversational AI
Assistant
Improved Customer Service
Increased Team Productivity
Improved Competitive Advantage
Increased Operational Efficiencies
Improved Accuracy & Visibility of Data
Customer Support
Deliver personalised and meaningful interactions - in seconds!
Provide customers with a 24/7 on demand and seamless support service. Deploy Humley’s Conversational Assistant to the channels your customers use – from native web applications to mobile and voice. Eliminate queues and significantly reduce waiting times, leading to improved experiences and satisfaction for customers.
Humley’s Assistants can be deployed to support a wide variety of customer experiences. Including:
- Submitting Meter Readings
- Securely Updating Billing & Personal Information
- General Queries & FAQs
- Reporting Issues & Booking Call Outs
- Complaints
- Submit Feedback & Complete Surveys
- Onboarding
Live Agent & Contact Centre Support
Provide agents with a single point of reference.
Reduce the pressure on contact centres by providing agents with a single point of reference for all customer information. Reduce call volumes and waiting time, speed up case resolution and improve customer satisfaction.
Humley’s Assistants can be deployed to support a wide variety of customer experiences. Including:
- Secure Customer Information Retrieval
- Contract & Policy Checks & Updates
- General Queries & FAQs
- Issue & Complaints Management
- Script Support
Employee Support
On-Demand support and information, whenever and wherever employees need it.
Deliver improved employee experience across multiple department and sites through automating the handling of IT and HR communications and requests. Humley’s platform comes prebuilt with all of the common employee interactions and system integrations
Humley’s Assistants can be deployed to support a wide variety of customer experiences. Including:
- Recruitment, Onboarding & Training
- General Enquiries & Day to Day Support
- Setting Up New Devices & System Access
- Updating & Viewing Timesheets
- Annual Leave Requests
What makes Humley’s Conversational Assistants different?
We’ve done the hard work for you – no coding or technical expertise required to set up your Conversational Assistants.
Our solution’s combination of automated setup, orchestration of best of breed AI providers and GUI based, easy to use configuration tools, means that insurers are able to deploy and manage AI assistants more quickly, deliver value faster, and be more cost effective.
Rapid Deployment
300% faster to deploy than leading chatbots.
Ease of Use
60 minutes to set up a use case.
Integrations
30 integrations out of the box.
Prebuilt User Interactions
Ready to use or customise.
Enhanced Conversations
Far broader range of linguistic and emotional context,