Humley AI Assistants for Councils
Smarter public services – Always available – Always accurate
Imagine a world where your council services never sleep. With Humley AI Assistants, that world is already here. We help councils transform the way they support residents and staff, delivering seamless, round-the-clock service through trusted, council-controlled AI.
Council Services That Never Sleep…
AI Assistants built from your council’s own information — delivering 24/7 support for residents and staff. Humley AI Assistants help councils reduce pressure on phone lines, improve resident satisfaction, and deliver instant answers through safe, council-controlled AI
Always available – Always accurate – Always yours
Trusted AI Support for…
- Resident Services
- Waste & Environment
- Revenues & Benefits
- Housing
- HR & Internal Support
Residents need answers- Even when offices are closed
Every council knows the challenge…
- Phone lines overwhelmed
- Repetitive questions taking up staff time
- Residents frustrated by delays
- Limited capacity outside office hours
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Humley AI Assistants solve this instantly- providing round-the-clock digital support that works directly from your council’s approved content.
Why Councils Choose Humley
- 24/7 Resident Support. Residents get instant answers anytime- day, night, weekends, holidays.
- Reduced Call Volumes. Free up frontline teams by automating repetitive enquiries.
- Built Only From Council Knowledge. The assistant answers strictly from the information you provide- nothing else.
- Fast Deployment. We can build an assistant quickly using your existing website and documents.
- Better Reporting & Data. Structured flows gather details and highlight problem areas across your borough.
AI Powered by Your Council Information
Humley builds assistants using information you already have…
- Website service pages
- Manuals and policy documents
- Resident guidance and FAQS
We feed this into a secure knowledgebase so the assistant provides…
- Accurate answers
- Council-approved responses
- Complete control over what is shared
No hallucinations – No guesswork – Just trusted information
So, now try the demo! It’s there on the right…
Real conversations – Real support – Real answers
You can ask it anything pertinent that to want. Ask complex questions or try follow-on questions. For example, you can ask: “What are the council tax bands in my area?” … and receive the correct information instantly. Then follow on with “Is there any discount available? The assistant explains eligibility clearly- without a phone call. That’s the power of immediate, accurate self-service
Designed for High-Demand Council Services
Humley AI Assistants support residents across key areas…
Council Tax & Benefits – Instant answers on bands, discounts, exemptions, payments.
Waste & Missed Bins – Guide residents through missed bin reporting with smart flows.
Environmental Issues – Potholes, fly-tipping, street problems- captured and routed efficiently.
Humley assistants don’t just answer questions – They ask them too!
For example, in missed bin reporting the assistant can…
- Confirm collection schedules
- Explain what residents should do next
- Collect location details if a report is needed
- Forwards reports automatically to council teams
- Provide analytics on recurring hotspots
Take the first step toward a smarter council…
AI is reshaping public service delivery and Humley helps councils lead the way. Experience it yourself with our live assistant– built using Angus Council’s knowledge base to show you exactly how residents get instant support, day or night. Our thanks to Angus Council for helping us showcase what’s possible