Humley’s Agent Assistant reduces the need for agents to interact with multiple systems and complete complex processes by connecting them with Blue Prism Digital Workers within an easy-to-use conversational interface. As well as the solution’s ability to provide call guidance during live interactions, Humley’s 1-click integration with Blue Prism makes it simpler for agents to trigger back-office processes, helping to improve customer experiences, delivering reductions in call handling times and cost to serve.