Humley: Agent Assistant
Empower your contact centre agents with on-demand information and actionability by combining Conversational AI Assistants and Digital Workers.
Humley’s Agent Assistant reduces the need for agents to interact with multiple systems and complete complex processes by connecting them with Blue Prism Digital Workers within an easy-to-use conversational interface. As well as the solution’s ability to provide call guidance during live interactions, Humley’s 1-click integration with Blue Prism makes it simpler for agents to trigger back-office processes, helping to improve customer experiences, delivering reductions in call handling times and cost to serve.
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