Conversational AI
Assistants for
Healthcare & Pharma
Enhance patient and employee experiences with Digital Transformation
With government housing initiatives, increasing local populations, even greater strains are being placed on healthcare services. This combined with often paper based and legacy systems, means that medical professionals and administration staff are overwhelmed.
Conversational AI streamlines these processes, through providing a single point of contact for patient and employee information and requests.
Humley’s Digital Assistant integrates with existing systems to provide natural and personalised conversations with users across online, mobile and voice channels, significantly reducing the amount of queries needing to be handled by reception staff, reducing call waiting times and improving the patient experience.
Benefits Achieved with Conversational Assistants
Improved Patient Experience
Through automatic and streamlined patient onboarding processes and on demand support.
Improved Process Efficiency
Reduce the amount of time spent by staff handling repetitive administrative requests and queries and free them up to focus on higher value tasks.
Reduced Costs
Humley’s platform is 300% faster to deploy than other leading chatbot providers, enabling rapid ROI.
Faster Response Times
Average response time 2 seconds. Provide patients and employees with 24/7 availability and instant responses.
Ready to Deploy solutions for Healthcare
New Patient Onboarding
The onboarding process can be lengthy and often involves a lot paperwork and manual data entry, which can be time consuming and error prone.
With Humley’s Conversational Assistant, patients are guided through a series of questions via a secure chat interface to collate and update patient records and internal systems. This saves employees significant time, delivers process efficiencies, and ensures that patient information is up to date, accurate and compliant.
Employee Support
Medical professionals and employees have limited time to complete administrative tasks. Often completing these tasks involves external support from IT or HR teams or requires individuals to navigate complex systems and documentation.
Conversational AI provides employees with one point of contact to access information and perform key tasks such as booking shifts, setting up new devices, accessing contract information and benefits – saving significant time, improving visibility of data and job satisfaction.
What makes Humley Different?
Our solution’s combination of automated setup, orchestration of best of breed AI providers and GUI based, easy to use configuration tools, means that insurers are able to deploy and manage AI assistants more quickly, deliver value faster, and be more cost effective.
Rapid Deployment
300% faster to deploy than leading chatbots.
Our intelligent AI-powered Octavo solution automates training and document ingestion so that you can provide complex conversational experiences, without the manual labour.
Ease of Use
60 minutes to set up a use case.
Our straightforward tooling allows your experts to build,
integrate, test and refine experiences quickly and easily, no coding or technical
expertise required.
Integrations
30 integrations out of the box.
All the system and service integrations you would need available out of the box, including existing AI, RPA and CRM applications. All seamlessly managed end to end in the Humley platform.
Prebuilt User Interactions
A wide variety of common employee and user interactions pre-built within the platform – ready to use or customise.
Enhanced Conversations
Our platform understands a far broader range of linguistic and emotional context, enabling it to engage with users in more complex ways, that seem more natural than the tightly scripted and rigid delivery of traditional Chatbots.
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Discover Humley Studio
Deliver your conversations faster
and better.
- Multi-Channel - Easily integrated through web, mobile & voice.
- 13 languages support & growing
- Knowledge Search – Retrieval of information & documents from internal and external systems and website
- Task Automation & Management
- User Friendly Tooling
- Natural agent handover for more complex issues
- Pre-built & Customisable Dashboards & Reports