Humley Telephone Assist
Intelligent voice automation – built on your existing digital knowledge
How it Works
Humley Telephone Assist brings the power of **Humley Digital Assist** to the phone line- using exactly the same knowledge base to ensure consistent, accurate answers across channels.
Customers simply call your contact centre as they normally would. Alternatively, they can dial a dedicated “out of hours” number. In either case, the call is answered by the Humley Telephone Assistant, delivered in partnership with **Twilio** for secure and reliable voice connectivity. From the caller’s perspective, it feels natural and straightforward:
- They dial the usual number
- The assistant answers and invites them to explain their query
- They speak in their own words
- The assistant understands and responds clearly
- If needed, the call can be transferred to a live adviser
Because the assistant uses the same knowledge base as Humley Digital Assist, answers are consistent whether customers choose web chat or telephone.
Features
One Knowledge Base, Many Channels – Your web and telephone assistants share a single source of truth. Updates are made once and reflected everywhere.
Natural Conversation – No complex button menus. Callers simply speak as they would to a member of staff.
In-Hours or Out-of-Hours -Deploy alongside your existing call centre or provide a dedicated number for evenings and weekends.
Seamless Escalation -Complex or sensitive enquiries can be passed to a human adviser, with context retained.
Scalable and Reliable – Built with enterprise-grade telephony to handle fluctuating call volumes smoothly.
Benefits
For Your Customers
- Faster answers to common questions
- No lengthy queues for routine enquiries
- A familiar, accessible channel
- Support beyond standard office hours
- Consistent information across digital and voice
Customers get the convenience of digital automation without having to go online.
For Your Organisation
- Reduced pressure on contact centre teams
- Lower operational costs
- Improved response times
- Consistent messaging across channels
- Better use of staff time for complex cases
Try It Now
The simplest way to see the value is to experience it for yourself.
- Listen to a short recording of a real Telephone Assist conversation and hear how naturally it handles customer queries.
- Or call our demonstration line to try the service lie. Ask a question and discover how quickly and clearly the assistant responds.