Conversational AI Assistants
for Insurance
Transform your customer and agent experience with Intelligent Automation.
The insurance industry is highly competitive and constantly evolving, driven by increasing consumer choice, competitors, and regulatory changes within the market. This means insurers are faced with increasing pressure to not only be compliant, but also deliver differentiation through exceptional service and products.
Conversational AI enables insurers to deliver increased levels of support and enhanced customer and employee experiences regardless of the time of day or the complexity of query. Humley’s platform is available 24/7, across multiple channels (web, mobile and voice) and can streamline the handling of inbound customer, agent and employee communications, request, and tasks.
Through deploying best of breed AI technology, including Machine Learning and Natural Language Processing (NLP), Humley’s Digital Assistant can understand and engage in natural conversations to deliver meaningful outcomes in seconds – leading to faster case resolution and improved customer and employee satisfaction.
Benefits Achieved with Conversational Assistants
Improved Customer Satisfaction
80% positive customer feedback achieved. The improved service and customer insight lead to better experiences and greater loyalty.
Faster Response
Times
Average response time 2 seconds. Provide customers, employees & suppliers with 24/7 availability and instant responses.
Increased
Productivity
30% average time saving. Increase employee & agent productivity and cost to serve.
Competitive
Advantage
Achieve competitive advantage and growth through improving customer experiences.
Ready to Deploy solutions for the Insurance Industry
Claims Handling
Accidents can happen at any time and customers want the reassurance that their insurer is on hand support them. Humley’s Conversational Assistant is available 24/7 and across multiple channels (voice, web or mobile) to provide immediate advice and support for customers – no queues or lengthy waiting times.
Humley’s platform can respond to commonly asked questions and tasks such as checking policies, guiding customers through registering a claim and providing ongoing status updates.
- 24/7 Customer Support
- Policy Checks & Updates
- Submit, Check & Update Claims
- General Queries & FAQs
Live Agent Support
Reduce the pressure on contact centres by providing agents with a single point of reference for all customer information. Reduce call volumes and waiting time, speed up case resolution and improve customer satisfaction.
- Secure Customer Information Retrieval
- Policy Checks & Updates
- Claims Management
- General Queries & FAQs
Employee Support
Free up your employees to focus on resolving more complex customer issues and delivering value, through automating time consuming and repetitive administrative tasks such as IT and HR support, onboarding, training, and managing company documentation and policies.
- Recruitment, Onboarding & Training
- General Enquiries & Day to Day Support
- Wellbeing Support
- Updating Timesheets & Schedules
- Annual Leave Requests
What makes Humley Different?
Our solution’s combination of automated setup, orchestration of best of breed AI providers and GUI based, easy to use configuration tools, means that insurers are able to deploy and manage AI assistants more quickly, deliver value faster, and be more cost effective.
Rapid Deployment
300% faster to deploy than leading chatbots.
Our intelligent AI-powered Octavo solution automates training and document ingestion so that you can provide complex conversational experiences, without the manual labour.
Ease of Use
60 minutes to set up a use case.
Our straightforward tooling allows your experts to build,
integrate, test, and refine experiences quickly and easily, no coding or technical
expertise required.
Integrations
30 integrations out of the box.
All the system and service integrations you would need available out of the box, including existing AI, RPA, and CRM applications. All seamlessly managed end to end in the Humley platform.
Prebuilt User Interactions
A wide variety of common employee and user interactions pre-built within the platform – ready to use or customise.
Enhanced Conversations
Our platform understands a far broader range of linguistic and emotional context, enabling it to engage with users in more complex ways, that seem more natural than the tightly scripted and rigid delivery of traditional Chatbots.
CREATE SOMETHING AMAZING
Discover Humley Studio
Deliver your conversations faster
and better.
- Multi-Channel - Easily integrated through web, mobile & voice.
- 13 languages support & growing
- Knowledge Search – retrieval of information & documents from internal & external systems and website
- Task Automation & Management
- User Friendly Tooling
- Natural Agent handover for more complex issues
- Prebuilt & Customisable Dashboards & Reports.