Conversational AI enables insurers to deliver increased levels of support and enhanced customer and employee experiences regardless of the time of day or the complexity of query. Humley’s platform is available 24/7, across multiple channels (web, mobile and voice) and can streamline the handling of inbound customer, agent and employee communications, request, and tasks.
Through deploying best of breed AI technology, including Machine Learning and Natural Language Processing (NLP), Humley’s Digital Assistant can understand and engage in natural conversations to deliver meaningful outcomes in seconds – leading to faster case resolution and improved customer and employee satisfaction.