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AI-Powered Customer Service: Transforming Challenges into Opportunities

Artificial Intelligence (AI) has revolutionized various industries, with its impact significantly felt in the realm of customer service. Providing exceptional customer service is a critical aspect of any business, yet it comes with its share of challenges. AI has emerged as a powerful tool, offering solutions to these challenges, and transforming potential hurdles into opportunities for enhanced customer experiences and operational efficiency.

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12th December 2023

What Is Conversational AI And Why Does It Matter?

Conversational AI applications have become increasingly popular over the last few years, with better access to technologies such as machine learning and NLU improving their capabilities and delivering even greater benefits to organisations. But as with any new ‘AI’ technology, it is important to understand what the application really is to move beyond the hype.

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2nd June 2021

Creating a Common Language with RPA & Conversational AI

RPA has seen a huge surge in adoption across a wide variety of industries, with many organisations already reaping the benefits from automating their business processes. However, the technical nature of RPA and Intelligent Automation means that these transformational projects have often been led by technology-focused roles from the Centre of Excellence (CoE) or IT Teams.

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1st March 2021

Glossary of Terms for Conversational AI

Technology can be confusing at the best of times, with a myriad of terms and acronyms to get your head around. The below is a short guide giving some user-friendly insight into some of the most common terms used within the Conversational AI and Intelligent Automation industry.

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28th January 2021

How to get started with Conversational AI

Conversational AI has been on the radar for many organisations over the last few years. With such demand, it is important for organisations to understand what exactly Conversational AI is and how to implement it to achieve transformative efficiencies and the outcomes desired.

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21st January 2021

Defining Conversational AI

The term Conversational AI is a fairly new one, with many new solutions, including Humley’s Digital Assistant, coming to the market in the last few years. But what exactly is Conversational AI and why is it so important for organisations?

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14th December 2020

The Impact of AI on Decision Making Processes in HR

The role of AI in HR is crucial. By combining efficient HR development and AI, you can provide a more seamless workflow and make more effective decisions. You can transform every aspect of your company using deep learning technology. To know more, here are some of the impacts of AI on the decision making process in HR.

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7th December 2020
Enhancing RPA with Conversational AI

Enhancing your RPA deployment with Conversational AI

In recent years, RPA providers have sought to extend the benefits of their ‘bots’ to front office and people led processes. However, these processes typically deal with unstructured data (often created by humans) and can be difficult to apply pre-determined logic and rules to because of its unpredictable nature. Through deploying their technology in combination with AI technology, these barriers can be overcome.

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12th November 2020
31% of employees are struggling to balance personal and work life

The Lasting Impact of COVID-19 on Employee Wellbeing

2020 has been a year like no other, with organisations facing unprecedented challenges and changes to the way they operate because of COVID-19. Yet, it is the individuals within these organisations who have felt the biggest impact on their lives – both professional and personal. From limitations on their social interactions, leisure time and even working habits.

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10th November 2020
What is a Digital HR Assistant?

Why AI Projects Fail

There has been a lot of hype around Artificial Intelligence (AI) in recent years, with organisations deploying various technologies within their process to deliver efficiencies and improved experiences. However, with so many businesses quick to take advantage of these solutions, some are now struggling to move the projects past proof of concept (POC) stage or scale across the business.

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This blog post looks to outline some of the common challenges organisations face when implementing AI projects and how to overcome them.

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3rd November 2020
Humley Secures Investement

Humley Secures £700k Investment to Scale for Growth

Humley today announced that it has secured £700k investment to support its rapid growth trajectory. Humley secured the investment from MEIF Proof of Concept & Early Stage Fund, which is managed by Mercia and part of the Midlands Engine Investment Fund, Mercia’s own EIS funds and a private investor.

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7th October 2020
Evolution of Conversational AI

The Evolution of Conversational AI

Over the last five years, rapid advances in Natural Language Processing (NLP) and Machine Learning (ML) combined with access to affordable computer processing has seen Conversational AI solutions emerge as the successor to the unsuccessful early attempts at automating repetitive tasks.

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1st October 2020
Admin Support Assistant

Humley launches free COVID-19 Digital AI Assistant

In recent years, RPA providers have sought to extend the benefits of their ‘bots’ to front office and people led processes. However, these processes typically deal with unstructured data (often created by humans) and can be difficult to apply pre-determined logic and rules to because of its unpredictable nature. Through deploying their technology in combination with AI technology, these barriers can be overcome.

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30th September 2020
Introducing Humley's Digital HR Assistant

Introducing Humley HR AI Assistant

Humley today have announced the launch of their HR Conversational AI Assistant. Humley’s HR Assistant enables People Teams to deliver significant efficiencies and improved employee satisfaction through delivering quick and meaningful responses.

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27th September 2020
Humley Joins SAIS

Humley Joins AI Assistant Security Project

Humley has joined a partnership of leading academics and industry practitioners to support pioneering research into the security of AI ‘assistants’ and the prevention of cyber security attacks. The SAIS (Secure AI Assistants) Project led by King’s College London in collaboration with Imperial College and industry partners has received £1.5 million in funding to support this forward-thinking initiative.

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15th September 2020
February Product Highlights

February Highlights

The team has been working hard to bring new and exciting features to Humley Studio. We have several new additions we can’t wait to tell you about.

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26th February 2020
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