2020 has been a year like no other, with organisations facing unprecedented challenges and changes to the way they operate because of COVID-19. Yet, it is the individuals within these organisations who have felt the biggest impact on their lives – both professional and personal. From limitations on their social interactions, leisure time and even working habits.
In recent years, RPA providers have sought to extend the benefits of their ‘bots’ to front office and people led processes. However, these processes typically deal with unstructured data (often created by humans) and can be difficult to apply pre-determined logic and rules to because of its unpredictable nature. Through deploying their technology in combination with AI technology, these barriers can be overcome.
Coronavirus has changed the world of work forever and more teams are now working remotely, with many of the larger London firms already saying they are in no rush to get staff back in the office. This presents organisations with the challenge of how they keep connected with their workforce and ensure they are delivering engaging experiences to keep them motivated during this monumental shift in working practices.