Whilst the benefits are clear, the change might not work for all industries and there are still concerns regarding increasing demands on services and how organisations would be able to meet these with fewer resources 5 days a week. So, the question for businesses is, how can they do more with less? Intelligent Automation could offer a solution, enabling businesses to run services and processes 24/7 with minimal human support.
For organisations who are just starting on their journey with Conversational AI Assistants, the below provides some useful insight into 5 key business functions where the technology can be deployed to deliver transformational benefits.
At Humley we would like to wish everyone in Scotland and further abroad a Happy Burns Night.
Hyper Automation is starting to become one of the key terms cited by both analysts and businesses alike. However, as with any new terminology, particularly within the automation space, there is still some confusion over what it is and why it is important.
Further to our recent partnership announcement with global digital solutions company, Ciklum, we sat down with Ciklum’s VP of Intelligent Automation & Conversational AI Specialist, Faisal Iftikhar & Caroline McMenamin, and Humley’s CEO Adam Harrold to discuss the future of intelligent automation, RPA, and Conversational AI.
Humley’s Recipes approach means that our Conversational Assistants are 300% faster to deploy and more user-friendly than other chatbot providers in the market. Resulting in customers being able to deploy transformative Conversational AI solutions within days not months.
Humley, a UK-based provider of an innovative conversational AI platform, and Ciklum, a global digital solutions company, today announce their partnership that aims to deliver transformational intelligent automation for customers.
Over the last year, there has been a monumental shift in the view of the role of HR. HR teams have been at the heart of many initiatives to support employees and plan for a future driven by more flexible working. As such, HR departments have become the focus for Digital Transformation.
Below is a guide to help HR leaders get to grips with some of the most common technology available in the market and how they can be deployed to transform the lives of HR Teams and employees.
Humley, a UK-based Conversational AI software provider and VKY, an Intelligent Automation and RPA services provider, today announced their partnership to deliver innovative solutions to transform customer services and contact centre support for organisations.
Find out how Intelligent Automation is transforming customer and contact centre experiences in our latest webinar co-hosted by Blue Prism, RPAi, and Humley.
With the recent strains of the pandemic, many businesses have turned to Intelligent Automation as a solution to enable them to deliver efficiencies and cost savings. Yet often, many business leaders struggle to turn an initial conversation about Intelligent Automation into actual value.
Below, is a brief guide on how leaders can convert initial engagement in the world of Intelligent Automation into tangible and sustainable transformation for their organisation.
With so many successes within back-office process automation, RPA has now turned its attention to more user lead experiences creating a major shift to front office automation.
There is a solution to help reduce the pressure on contact centres by enabling customers to more effectively self-serve and manage their requests without the need for human support. Conversational AI is the next evolution of chatbots, providing enhanced capabilities through its utilisation of Machine Learning and Natural Language Understanding and in the case of Humley’s solution, actionability through integrations with RPA and internal business systems.
With a Conversational AI Assistant organisations can deliver significant efficiencies and improve data access by providing a unified point of contact for Finance and Procurement tasks and processes.
Conversational AI applications have become increasingly popular over the last few years, with better access to technologies such as machine learning and NLU improving their capabilities and delivering even greater benefits to organisations. But as with any new ‘AI’ technology, it is important to understand what the application really is to move beyond the hype.
With Conversational AI Assistants healthcare providers can alleviate pressure on internal teams and medical staff and improve patient experiences. Through providing a unified point of contact, delivering significant efficiencies and time savings.
With a Conversational AI Assistant there is no need for employees to directly interact with these business systems, enabling them to securely submit their time and attendance data in their preferred channel (voice, text, instant messenger) when they need and without the hassle.
Many organisations are already starting to reap the benefits of Conversational AI Assistants across their processes. However, as with any new technology, it is continually evolving to anticipate and better fulfil the needs of users. The below is a summary of the top 3 trends for Conversational AI in 2021.
Humley a UK-based Conversational AI software provider and Robotic Process Automation Implementation Inc. (RPAi), a leading RPA consultancy and implementation provider focused on North America, today announced their strategic partnership.
AI applications empower HR teams by extending their capabilities, freeing them up from repetitive administration tasks to focus on dealing with complex and sensitive issues, building relationships with employees, and developing support structures for the workforce in the coming years.