AI Telephone Assistant
A familiar way to get help- anytime
While chat services are increasingly popular, many people still prefer to speak rather than type. Office hours can also be limiting, particularly for those juggling work, caring responsibilities, or limited internet access.
Humley’s Telephone Assistant ensures residents can:
- Ask Council Tax questions in a natural way
- Receive clear, accurate answers instantly
- Get support outside normal call centre opening hours
All through a simple phone call.
Key features
Same knowledge, different channel
The Telephone Assistant uses exactly the same Council Tax knowledge base as the Council’s chat service, ensuring consistent and reliable information across both channels.
Designed for real conversations – Residents can speak freely, just as they would with a call handler- no need to navigate complex menus or press lots of buttons.
Available beyond office hours – The service provides support when call centres are closed, helping residents get answers whenever they need them.
Reduces pressure on contact centres – By handling common queries automatically, the Telephone Assistant helps staff focus on more complex or sensitive cases.
Benefits for residents and councils alike
For residents, it means…
- Quick answers without waiting in a queue
- A more accessible service for those less comfortable online
- Support in a familiar, friendly format
For councils, it means…
- Improved customer experience through a modern service that still feels human
- Lower call volumes and reduced peak-time pressure
- Consistent information delivered across all channels
Listen or try it yourself
Curious to hear how it works?
Listen to a short recording of the Telephone Assistant in action.
or
Call the line and ask your own Council Tax question to experience it first-hand.
Whether you’re exploring new digital services or looking to extend support beyond office hours, Humley’s Telephone Assistant is a simple way to meet residents where they are- on the phone.
Contact: Adam Harrold
Adam@humley.com