Webinar: How Intelligent Automation is Delivering True Omni-Channel Experiences for Customers & Contact Centres
Access our webinar recording to find out how to Conversational AI and Blue Prism Digital Workers can help to transform customer and contact centre experiences.
The value of delivering exceptional customer service is well known, with a recent HubSpot survey finding that 93% of respondents would be more likely to make repeat purchases with companies that offer excellent customer service. Yet, with the rise and necessity for Digital communications because of the pandemic, delivering the expected high levels of service has become more challenging for businesses.
The webinar explores the challenges faced by contact centres in delivering on-demand customer support. As well as how organisations can deploy technology to deliver improved experiences and reduce the pressure on internal teams.
During the session, we also provide an exclusive demonstration of our ‘drag and drop’ Conversational AI and Digital Worker solutions available within Blue Prism’s Service Assist offering.