How do organisations continue to support employees regardless of where they choose to work from? During the pandemic, many organisations quickly adapted to provide solutions for remote working, however many of these were quick fixes and came with many problems.
Conversational Assistants can be deployed to a wide variety of communication channels from mobile and voice to social media platforms, meaning organisations can support their customers regardless of how they choose to interact with them.
There is a solution to help reduce the pressure on contact centres by enabling customers to more effectively self-serve and manage their requests without the need for human support. Conversational AI is the next evolution of chatbots, providing enhanced capabilities through its utilisation of Machine Learning and Natural Language Understanding and in the case of Humley’s solution, actionability through integrations with RPA and internal business systems.
With a Conversational AI Assistant organisations can deliver significant efficiencies and improve data access by providing a unified point of contact for Finance and Procurement tasks and processes.
Conversational AI applications have become increasingly popular over the last few years, with better access to technologies such as machine learning and NLU improving their capabilities and delivering even greater benefits to organisations. But as with any new ‘AI’ technology, it is important to understand what the application really is to move beyond the hype.
The challenges of last year and pandemic have meant employees are relying on HR Teams and managers more than ever to support and reassure them as they get to grips with the new world of work. The below are 3 key areas where employees typically require the most help from HR teams and how Conversational Assistants can support them.
The digital age is upon us. With the increasing popularity of digital communication channels, primarily driven by social media and the 24/7 service culture. But there remains the challenge for many businesses of how-to better support and engage with the generation that the digital revolution missed.
With Conversational AI Assistants healthcare providers can alleviate pressure on internal teams and medical staff and improve patient experiences. Through providing a unified point of contact, delivering significant efficiencies and time savings.
With a Conversational AI Assistant there is no need for employees to directly interact with these business systems, enabling them to securely submit their time and attendance data in their preferred channel (voice, text, instant messenger) when they need and without the hassle.
Many organisations are already starting to reap the benefits of Conversational AI Assistants across their processes. However, as with any new technology, it is continually evolving to anticipate and better fulfil the needs of users. The below is a summary of the top 3 trends for Conversational AI in 2021.
AI applications empower HR teams by extending their capabilities, freeing them up from repetitive administration tasks to focus on dealing with complex and sensitive issues, building relationships with employees, and developing support structures for the workforce in the coming years.
As increasing numbers of organisations explore Conversational AI to meet this demand, it is important that business leaders understand the potential applications of the technology to support their customers, employees, and suppliers.
Conversational AI enables utilities and energy providers to deliver increased levels of support and enhanced customer and employee experiences regardless of the time of day or the complexity of the query.
Through understanding the real-world business applications of AI and automation technologies, their limitations, and the continuing role of people within key business processes, organisations can achieve sustainable success and transformation.
Conversational Assistants enable organisations to not only significantly improve employee experience but also their confidence in returning to the office, through providing them with an on-demand resource for information and guidance, improving awareness and overall safety.
With employee engagement playing an essential role in ensuring the success of an organisation, it is more than ever that business leaders invest in technologies such as Conversational AI Assistants to help support and improve workforce engagement.
Conversational AI offers organisations and HR Teams a solution to gaining greater insight into their workforce, ensuring their satisfaction and as a result the future success of a business.
42% of employees surveyed by Humley stated that they weren’t sure of the best communication channel or the best person to speak with to find out the information that they needed resulting in delays and frustration. With a Conversational Assistant, these challenges can be overcome by providing employees with one point of contact for all their information and processes.
Industry 4.0 has revolutionised the manufacturing industry, with advanced tooling and machinery offering significant productivity gains. Conversational AI extends the benefits of technology advancement for manufacturers beyond the factory floor and into core business processes.