Reducing the pressure on contact centres through enabling customer self-service

There is a solution to help reduce the pressure on contact centres by enabling customers to more effectively self-serve and manage their requests without the need for human support. Conversational AI is the next evolution of chatbots, providing enhanced capabilities through its utilisation of Machine Learning and Natural Language Understanding and in the case of Humley’s solution, actionability through integrations with RPA and internal business systems.

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What Is Conversational AI And Why Does It Matter?

Conversational AI applications have become increasingly popular over the last few years, with better access to technologies such as machine learning and NLU improving their capabilities and delivering even greater benefits to organisations. But as with any new ‘AI’ technology, it is important to understand what the application really is to move beyond the hype.

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3 Key Areas Employees Need Support From HR

The challenges of last year and pandemic have meant employees are relying on HR Teams and managers more than ever to support and reassure them as they get to grips with the new world of work. The below are 3 key areas where employees typically require the most help from HR teams and how Conversational Assistants can support them.

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3 Trends for Conversational AI in 2021

Many organisations are already starting to reap the benefits of Conversational AI Assistants across their processes. However, as with any new technology, it is continually evolving to anticipate and better fulfil the needs of users. The below is a summary of the top 3 trends for Conversational AI in 2021.

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Are Your Employees Ready to Return to the Office?

Conversational Assistants enable organisations to not only significantly improve employee experience but also their confidence in returning to the office, through providing them with an on-demand resource for information and guidance, improving awareness and overall safety. 

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Creating a Unified Hub for all your Employee Interactions & Processes

42% of employees surveyed by Humley stated that they weren’t sure of the best communication channel or the best person to speak with to find out the information that they needed resulting in delays and frustration. With a Conversational Assistant, these challenges can be overcome by providing employees with one point of contact for all their information and processes.

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