Conversational AI enables utilities and energy providers to deliver increased levels of support and enhanced customer and employee experiences regardless of the time of day or the complexity of the query.
Through understanding the real-world business applications of AI and automation technologies, their limitations, and the continuing role of people within key business processes, organisations can achieve sustainable success and transformation.
Conversational Assistants enable organisations to not only significantly improve employee experience but also their confidence in returning to the office, through providing them with an on-demand resource for information and guidance, improving awareness and overall safety.
With employee engagement playing an essential role in ensuring the success of an organisation, it is more than ever that business leaders invest in technologies such as Conversational AI Assistants to help support and improve workforce engagement.
Conversational AI offers organisations and HR Teams a solution to gaining greater insight into their workforce, ensuring their satisfaction and as a result the future success of a business.
42% of employees surveyed by Humley stated that they weren’t sure of the best communication channel or the best person to speak with to find out the information that they needed resulting in delays and frustration. With a Conversational Assistant, these challenges can be overcome by providing employees with one point of contact for all their information and processes.
Industry 4.0 has revolutionised the manufacturing industry, with advanced tooling and machinery offering significant productivity gains. Conversational AI extends the benefits of technology advancement for manufacturers beyond the factory floor and into core business processes.
As businesses become more diverse the main question is how do you communicate with your employees and customers 24/7, from wherever they are in the world?
The way employees are communicating with their organisations is changing and Conversational AI Assistants are helping to facilitate this change and delivering improved experiences and satisfaction.
RPA has seen a huge surge in adoption across a wide variety of industries, with many organisations already reaping the benefits from automating their business processes. However, the technical nature of RPA and Intelligent Automation means that these transformational projects have often been led by technology-focused roles from the Centre of Excellence (CoE) or IT Teams.
A no-code approach to Conversational AI Assistant implementation means that organisations can alleviate the pressures on IT Teams through enabling Operational teams such as HR, Sales, and Customer Service to build and manage projects.
In these unprecedented times Conversational AI Assistants could offer insurers a solution to help them manage the increasing demands on their services.
HR departments are the gateway between employees, management teams, and boards. They play a fundamental role in communicating an organisation’s strategy to employees and providing feedback to management teams on experiences to guide future planning. HR teams, therefore, must walk the difficult tight rope of balancing both the strategic priorities of management and the everyday operational and wellbeing needs of their staff. This blog seeks to explore how technology can help HR professionals effectively balance these demands.
Conversational AI Assistants could offer HR Teams a solution to streamlining the process of onboarding new employees. Delivering not only time savings for both employees and operational Teams but also consistency and improved employee experiences from day 1.
Technology can be confusing at the best of times, with a myriad of terms and acronyms to get your head around. The below is a short guide giving some user-friendly insight into some of the most common terms used within the Conversational AI and Intelligent Automation industry.
Through empowering employees to self-serve with Conversational Assistants organisations can deliver improved experiences with on-demand information and support, whilst freeing up HR Teams to focus on what matters most to them.
A Digital HR Assistant is an easy to use Conversational AI tool which enables employees to access all the information they need and perform tasks within one easy to use interface.
In these challenging times, it is more important than ever that HR Teams can connect with employees to ensure they are supported. Through combining technology and human support, HR Teams will be able to ensure the well-being and future success of their organisations and people.
2020 has been a year like no other – with unprecedented upheaval to our personal and professional lifes. At Humley we have been working hard to ensure that the solutions and services we deploy to customers supports them in these challenging times and as such there have been lots of exciting developments and integrations launched onto our platform.