As we look back on the past year, it’s hard not to reflect on the many challenges and surprises that 2022 brought. But through it all, the Humley team has remained dedicated to developing and implementing our cutting-edge conversational AI solutions.
The way in which brands support their customers at all stages of their life cycle has always been a fundamental part of a business’s strategy, however in recent years the way consumers expect to receive that support and information have changed. So, the question for organisations is, how can they adapt and evolve their existing customer service processes to meet expectations and ensure retention?
The question for many businesses is how they ensure that agents have the knowledge and information they need to support customers regardless of where they are in their training cycle. Conversational Assistants could offer a solution.
Whilst the benefits are clear, the change might not work for all industries and there are still concerns regarding increasing demands on services and how organisations would be able to meet these with fewer resources 5 days a week. So, the question for businesses is, how can they do more with less? Intelligent Automation could offer a solution, enabling businesses to run services and processes 24/7 with minimal human support.
Self-service is generally not a new concept in the world of retail and customer support. In fact, a survey conducted by Zendesk found that 67% of consumers now prefer to resolve their requests or issue without speaking to a company representative.
How do organisations select the best technology for them? With the vast array of solutions on the market, it can be difficult to ‘see the woods from the trees’. Broadly speaking (although important to note there are exceptions), within the Conversational AI space technologies can be defined by two core attributes – ease of use and technical functionality. Both have their benefits.
How do organisations expand the capabilities of their Live chat solution to deliver not only reduce the pressure on contact centre and support teams but also exceptional customer experiences?
For organisations who are just starting on their journey with Conversational AI Assistants, the below provides some useful insight into 5 key business functions where the technology can be deployed to deliver transformational benefits.
The ideal customer experience hasn’t changed that much, in its essence the best experience is the one where the customer reaches their desired outcome with as little friction as possible (Hubspot). What has changed is, how customers reach that outcome and how organisations deliver it.
The past 2 years have seen the increasing adoption of chatbots and Conversational AI technology, with more customers adopting digital communication channels as a result of the pandemic. The below highlights some of the biggest trends in the space for 2022 and beyond.
Hyper Automation is starting to become one of the key terms cited by both analysts and businesses alike. However, as with any new terminology, particularly within the automation space, there is still some confusion over what it is and why it is important.
Further to our recent partnership announcement with global digital solutions company, Ciklum, we sat down with Ciklum’s VP of Intelligent Automation & Conversational AI Specialist, Faisal Iftikhar & Caroline McMenamin, and Humley’s CEO Adam Harrold to discuss the future of intelligent automation, RPA, and Conversational AI.
With so much investment being made by businesses and the fundamental role that pensions play in helping employees prepare for their future, the question is how do organisations increase engagement in pension schemes?
Humley’s Recipes approach means that our Conversational Assistants are 300% faster to deploy and more user-friendly than other chatbot providers in the market. Resulting in customers being able to deploy transformative Conversational AI solutions within days not months.
Find out more about how IT Helpdesk Assistants can deliver efficiencies and improved end-user experiences
Over the last year, there has been a monumental shift in the view of the role of HR. HR teams have been at the heart of many initiatives to support employees and plan for a future driven by more flexible working. As such, HR departments have become the focus for Digital Transformation.
Below is a guide to help HR leaders get to grips with some of the most common technology available in the market and how they can be deployed to transform the lives of HR Teams and employees.
How Intelligent Automation is delivering true omni-channel experiences for customers & contact centres
Businesses need a solution that enables them to deliver a connected omnichannel experience to customers. Intelligent Automation could offer such a solution, combining Digital Workers (RPA) with other smart technologies such as Conversational AI Assistants, to deliver enhanced self-service through creating a unified hub for information and performing key tasks.
Humley’s Conversational Assistants enable Shared Service teams to focus on the tasks that really matter, delivering strategic business value through automating repetitive and manually intensive tasks, giving employees instant access to all the information and processes they need in the channels they use.