HUMLEY'S IT & HELP DESK ASSISTANTS
Free up your Support Teams &
deliver exceptional service
Reduce the pressure on IT Teams by enabling users to resolve their own tech issues and queries quickly and seamlessly.
Provide employees, customers, and suppliers with on demand support and information, 24/7
Humley’s Digital Assistant is a ready to deploy & fully integrated conversational interface for employees, customers and suppliers. Enable users to ask questions, make requests and perform tasks on demand, 24/7 across any channel.
Generate significant efficiencies and time savings for Support Teams, whilst increasing employee and customer satisfaction.
Benefits Achieved through deploying a Conversational Assistant
80% of communications automated
Improved employee & customer satisfaction
Integration of all your systems & information in one platform
Increased productivity
Reduced cost to serve
Scale on demand
Conversational Assistant Solutions for your IT & Service Desks
Employee and Customer Self Service
Empower your employees and customers by providing them with the ability to ‘self-serve’ through an OnDemand Conversational Assistant. Enable them to access the information and support, wherever and whenever they need it
Reduce the number of tickets and repetitive questions submitted to IT and Service Teams, freeing them up to focus on more strategic and time sensitive issues. Boost employee productivity and satisfaction.
- General Queries & FAQs
- Knowledge Base Searches
- Password & Device Resets
- User Alerts & Notifications
Employee Onboarding & Offboarding
Streamline the process of onboarding and offboarding employees, through automatically guiding users through setup and deactivation questions and processes.
- Set Up devices, System & Network Access
- Approve Gadget Requests
- Password & Account Set Up
- Device & System Deactivation Procedures
Employee, Customer & Agent Support
Streamline your support systems by automating the handling of questions and intelligently allocate tickets and queries to agents based on their responsibilities and area of expertise.
For more complex queries, Humley’s Support Assistant will seamlessly handover to a human agent and provide a summary and context for the query.
- General Queries & FAQs
- Raise, Escalate, & Update Tickets
- Agent Notifications & Handovers
- User information Retrieval & Updates
Seamlessly Integrate with your business systems for secure and instant access to information and processes
Find out more about our pre-built platform integration with ServiceNow.
Deliver time savings to your IT and Service Desks and enable employees to locate information, submit tickets and requests in seconds.
- Employee Authentication for secure access
- Ticket creation & submission
- New hardware & software requests to support upgrades & employee onboarding
- Knowledgebase searches
- And much more ….
What makes Humley’s Support Assistant Different?
We’ve done the hard work for you – no coding or technical expertise required to set up your Digital HR Assistant.
- 100s of user interactions pre-built on the platform. Simply select the ones you want – use straight out the box or customise. It’s that simple!
- Ready to deploy integrations with third party tools and internal business and support systems.
- Minimum effort and time to set up – it takes just 60 minutes.
- Machine Learning means the platform is constantly optimised, reducing the need for ongoing support and development.
- User friendly and simple to use toolkit.
Communication Channels we integrate with:
Voice
Mobile
WhatsApp, SMS and bespoke applications
Instant Messenger
Workplace by Facebook, Slack, Microsoft Teams, bespoke applications, and many more