Conversational AI for Manufacturing
& Supply Chain

Deliver greater visibility and efficiencies to your processes.

Industry 4.0 has revolutionised the manufacturing industry, with advanced tooling and machinery offering significant productivity gains. Conversational AI extends the benefits of technology advancement for manufacturers beyond the factory floor and into core business processes.

Benefits Achieved with Conversational Assistants

Improved Customer Satisfaction

80% positive customer feedback achieved. The improved service and customer insight creates better experiences and greater loyalty.

Faster Response Times

Average response time 2 seconds. Provide customers, employees & suppliers with 24/7 availability and instant responses.

Increased Productivity

30% average time saving. Increase employee productivity and cost to serve.

Visibility of Data &
Processes

Provide employees and Project Managers with access to order information within one integrated platform.

Ready to Deploy solutions for Manufacturing & Supply Chains

Order Management Support

A Conversational AI Assistant reduces the complexity of the supply chain process and provides one point of contact managing vital product and order information through securely integrating with internal systems and documentation.

Customer Support

Humley’s Conversational Assistant is available 24/7 and across multiple channels (web, chat and voice), which means customers can check the status of their order, enquire about invoices and payments and even make general enquiries wherever and whenever they need. Leading to improved service and satisfaction.

Employee Support

Provide improved employee experience across multiple department and sites through automating the handling of IT and HR communications and requests. Humley’s platform comes prebuilt with all of the common employee interactions and system integrations.

What makes Humley Different?

Our solution’s combination of automated setup, orchestration of best of breed AI providers and GUI based, easy to use configuration tools, means that insurers are able to deploy and manage AI assistants more quickly, deliver value faster, and be more cost effective.

Rapid deployment

300% faster to deploy than leading chatbots.

Our intelligent AI-powered Octavo solution automates training and document ingestion so that you can provide complex conversational experiences, without the manual labour.

Ease of Use

60 minutes to set up
a use case.

Our straightforward tooling allows your experts to build,
integrate, test and refine experiences quickly and easily, no coding or technical
expertise required.

Integrations

30 integrations out of the box.

All the system and service integrations you would need available out of the box, including existing AI, RPA, and CRM applications. All seamlessly managed end to end in the Humley platform.

Prebuilt User Interactions

A wide variety of common employee and user interactions pre-built within the platform – ready to use or customise.

Enhanced Conversations

Our platform understands a far broader range of linguistic and emotional context, enabling it to engage with users in more complex ways, that seem more natural than the tightly scripted and rigid delivery of traditional Chatbots.

CREATE SOMETHING AMAZING

Discover Humley Studio

Deliver your conversations faster
and better.

Multi-Channel - Easily integrated through web, mobile & voice
13 languages support & growing
Knowledge Search – retrieval of information & documents from internal & external systems and website
Task Automation & Management
User friendly tooling
Natural Agent handover for more complex issues
Prebuilt & Customisable Dashboards & Reports