With government housing initiatives and increasing local populations, even greater strains are being placed on healthcare services. This combined with often paper-based and legacy systems, means that medical professionals and administration staff are overwhelmed, leading to not only low morale across teams but also negatively impacting patient experiences.
With Conversational AI Assistants healthcare providers can alleviate some of these pressures on internal teams and medical staff. Through providing a unified point of contact for all their administrative and patient processes, delivering significant efficiencies and time savings. As well as delivering an on-demand assistant for patients – providing them with advice, support and enabling process automation, improving their experience and overall engagement with services.
Key benefits of deploying a Conversational Assistant for Healthcare Services
Increased Process Efficiency
80% of inbound requests are automatically handled.
Improved Patient Satisfaction & Engagement
80% average positive feedback achieved.
Reduced Costs
Faster Response Times
Average response time 2 seconds. Provide patients and employees with 24/7 availability and instant responses.
Improved Compliance & Accuracy of Information
Unify Legacy Systems & Eliminate Paper Forms
Ready to Deploy Solutions
New Patient Onboarding
The onboarding process can be lengthy and often involves a lot of paperwork and manual data entry, which can be time-consuming and error-prone. With Humley’s Conversational Assistant, patients are guided through a series of questions via a secure chat interface to collate and update patient records and internal systems. This saves employees significant time, delivers process efficiencies, and ensures that patient information is up to date, accurate, and compliant.
Patient Support
Humley’s Digital Assistant securely integrates with existing systems to provide natural and personalised conversations with users across online, mobile, and voice channels. Significantly reducing the number of queries needing to be handled by reception staff, reducing call waiting times, and improving patient experiences.
- General Enquiries & FAQs
- Secure Patient Portal Access
- Access to Documentation & Guidance
- Consent Completion
- Appointment Booking & Test Results
- Securely Update Personal Information
Administrative & Medical Staff Support
Provide improved employee experiences across multiple departments and sites through automating the handling of IT and HR communications and requests. Humley’s platform comes prebuilt with all of the common employee interactions and system integrations.
- Recruitment, Onboarding & Training
- General Enquiries & Day to Day Support
- Setting Up New Devices & System Access
- Updating & Viewing Timesheets & Schedules
- Annual Leave Requests
If you would like to find out more about how Conversational Assistant can support your patient and staff experience and processes, get in touch today.