Scaling a business isn’t just about growth—it’s a high-stakes gamble. For CEOs of SMEs and mid-sized enterprises, the path is fraught with hurdles. Balancing expansion with top-notch customer service is a tightrope walk.

Resource constraints and operational intricacies create a challenging landscape. Maintaining stellar service while scaling up is the CEO’s ultimate conundrum.

Find out more and how to strike the right balance with technology in our latest blog.

Agent Assistant, the latest conversational AI solution to be launched by Humley on Blue Prism’s Digital Exchange. This innovative tool empowers contact centre agents with on-demand information and actionability during live customer calls.

Over the past month, many new GPT-infused tools have hit the market, indicating a growing interest in this cutting-edge technology. But what does this mean for your contact centre agents? Will they be replaced by robots anytime soon?

Delivering amazing experiences to users with Conversational AI Assistants is dependent on the knowledge that powers them. The problem from many businesses is that creating these knowledge bases is time consuming and costly. Discover how businesses can overcome this challenge.

Humley, a leader in conversational AI technology, has announced the launch of “Think,” a cutting-edge solution designed to overcome the challenges faced by organizations in building FAQs and knowledge bases for their conversational AI assistants.

Global business and technology digital publication, Corporate LiveWire, has awarded Humley ‘Conversational AI Platform of the Year’ for 2022/23

Delivering this level of service customers is not always a simple task and contact centres are faced with a wide variety of challenges, which have in part been compounded by the pandemic of 2020, which has changed working practises and consumer habits. Additionally, the recent economic crisis which is driving individuals to seek roles with more opportunities, flexibility and better pay, a trend which is more frequently being referred to as ‘The Great Resignation’. This article explores 3 of the more common challenges faced by contact centres today and how technology can be used to help businesses to overcome them.

The last year has hardly been smooth sailing for businesses, with global and local events taking their toll – from the cost of energy and inflation increasing operational costs to the same factors decreasing consumer purchasing. All these factors and the unpredictability of the financial markets mean that organisations are now seeking ways they can deliver efficiencies and savings to ensure their survival.