Humley, a UK-based Conversational AI software provider and VKY, an Intelligent Automation and RPA services provider, today announced their partnership to deliver innovative solutions to transform customer services and contact centre support for organisations.
The partnership brings together Humley’s market-leading Conversational AI platform and VKY‘s expertise in deploying automation-led solutions to improve customer experiences, as well as delivering significant efficiencies to businesses.
The combination of Conversational AI and RPA is a powerful one, that enables businesses to not only enhance customer satisfaction through providing on-demand support and information but also actionability through enabling users to perform tasks.
This significantly improves customer experiences through enabling even greater self-service across the channels that they actually use, but also reduces the pressure on internal teams through automatically handling incoming requests and queries – freeing them up to focus on higher priority and critical issues.
How The Solution Works
Humley’s Conversational AI Assistants are powered by the best of breed AI technologies, including Machine Learning and Natural Language Processing, which means that it is able to understand to a far greater degree the meaning and intent of communications than chatbots. Utilising pre-built conversational experiences, knowledge bases and automatic document ingestion to deliver more meaningful and personalised responses in seconds.
The platform is fully integrated with RPA bots, supported and managed by VKY (specialists in automation with expertise in UiPath, Microsoft and Automation Anywhere), to deliver actionability to customer requests and automate common tasks such as updating personal details or updating a metre reading.
VKY and Humley’s solution supercharges digital transformation for organisations through rapidly deploying scalable solutions which ensure tangible results and long-term success.
“Humley is delighted to be partnering with VKY Intelligent Automation. RPA has historically been focused on delivering efficiencies and savings to back-office processes, however by combining it with Conversational AI organisations can be transformative in their front office as well. Improving customer experiences, retention and reputation by providing a unified hub for all information and tasks.”
“VKY is really excited to be partnering with Humley. Their Conversational AI expertise enables us to automate even more front office processes. This means we can positively impact customers’ experiences across their entire journey, whilst also reducing cost and boosting operational productivity.”
If you would like to find out more about how Intelligent Automation could help to transform your customer support processes, or in another area of your business, get in touch with us today.
About Humley
Humley’s Conversational AI Assistant enables organisations to rapidly deploy conversational interfaces across a wide variety of functions including Sales and Services, HR, Finance and IT and industries.
Humley enables enterprises to generate operational efficiencies and improve employee and customer experiences through the provision of a 24/7 AI powered Conversational Assistant. Humley’s platform is powerful and yet so easy to use that it can support a broad range of needs, from simpler, FAQ type chatbots, to complex multi-function and multi-channel enterprise Conversational Assistants.
Our solution’s combination of automated and no code setup, orchestration of best of breed AI providers and GUI based, easy to use configuration tools, means that you will be able to deploy and manage AI assistants more quickly, deliver value faster, and be more cost effective.
By using Humley’s technology, companies can better understand their customers and employees and as a result, provide useful outcomes and provide answers to questions at the first time of asking, nearly every time.
Humley partners with two of the big four global consultancies, delivering interactional gains to their customers across Europe and the United States. Humley serves customers across a broad range of industries including telecommunications, pharmaceuticals, retail, and financial services.
Find out more at: www.humleyai.com
About VKY
VKY Intelligent Automation is a full service Intelligent Automation/RPA provider with a rich history of improving customer experience whilst also cutting cost and boosting productivity.
We work with a diverse range of customers who are all committed to delivering exceptional experiences to customers, providing services from consulting (including opportunity assessment, vendor selection, strategy advisory, programme assurance and delivery resourcing) through to the provision of a fully managed Intelligent Automation solution. We support clients in industries including utilities, outsourced contact centres, public sector, professional services and FS.
In addition to Humley, VKY partners with UiPath, Microsoft and Automation Anywhere. We work with our clients to define the solution that will work best for them – balancing cost and risk to optimise efficiency savings and return on investment.
Find out more at: VKY Automation – Intelligent Automation Delivered