3 Challenges Facing Contact Centres Today & How To Solve Them

Delivering this level of service customers is not always a simple task and contact centres are faced with a wide variety of challenges, which have in part been compounded by the pandemic of 2020, which has changed working practises and consumer habits. Additionally, the recent economic crisis which is driving individuals to seek roles with more opportunities, flexibility and better pay, a trend which is more frequently being referred to as ‘The Great Resignation’. This article explores 3 of the more common challenges faced by contact centres today and how technology can be used to help businesses to overcome them.

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How do businesses deliver savings into their contact centre without risking customer experience?

The last year has hardly been smooth sailing for businesses, with global and local events taking their toll – from the cost of energy and inflation increasing operational costs to the same factors decreasing consumer purchasing. All these factors and the unpredictability of the financial markets mean that organisations are now seeking ways they can deliver efficiencies and savings to ensure their survival. 

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Entering a New Era of Customer Service

CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable our clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions

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Free 30 days of the Digital HR Assistant for BambooHR Customers

Are you a BambooHR user? Do you want to simplify your processes and improve employee access to information and administration tasks? Easily integrate Humley’s Conversational Assistant with your existing platform and provide employees with instant access to all the information and tasks they need, whenever and wherever they need it.

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How to get started with Conversational AI

Conversational AI has been on the radar for many organisations over the last few years. With such demand, it is important for organisations to understand what exactly Conversational AI is and how to implement it to achieve transformative efficiencies and the outcomes desired.

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Scaling RPA with Conversational AI Assistants

Industry analysts Gartner predicts that the global Robotic Process Automation (RPA) market will grow to $1.89 billion by next year. This huge growth illustrates the vast appetite for automation within enterprises, however up until now many organisations have struggled to scale their RPA projects beyond POCs or individual use cases.

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Humley Joins Atos Horizons SME Programme

Humley a UK-based technology innovator of conversational AI, has joined Horizons, a pioneering programme from Atos, a global leader in digital transformation, that brings together the best talent and solutions from the SME community.

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