Agent Assistant, the latest conversational AI solution to be launched by Humley on Blue Prism’s Digital Exchange. This innovative tool empowers contact centre agents with on-demand information and actionability during live customer calls.
Over the past month, many new GPT-infused tools have hit the market, indicating a growing interest in this cutting-edge technology. But what does this mean for your contact centre agents? Will they be replaced by robots anytime soon?
Delivering amazing experiences to users with Conversational AI Assistants is dependent on the knowledge that powers them. The problem from many businesses is that creating these knowledge bases is time consuming and costly. Discover how businesses can overcome this challenge.
Humley, a leader in conversational AI technology, has announced the launch of “Think,” a cutting-edge solution designed to overcome the challenges faced by organizations in building FAQs and knowledge bases for their conversational AI assistants.
Global business and technology digital publication, Corporate LiveWire, has awarded Humley ‘Conversational AI Platform of the Year’ for 2022/23
Delivering this level of service customers is not always a simple task and contact centres are faced with a wide variety of challenges, which have in part been compounded by the pandemic of 2020, which has changed working practises and consumer habits. Additionally, the recent economic crisis which is driving individuals to seek roles with more opportunities, flexibility and better pay, a trend which is more frequently being referred to as ‘The Great Resignation’. This article explores 3 of the more common challenges faced by contact centres today and how technology can be used to help businesses to overcome them.
The last year has hardly been smooth sailing for businesses, with global and local events taking their toll – from the cost of energy and inflation increasing operational costs to the same factors decreasing consumer purchasing. All these factors and the unpredictability of the financial markets mean that organisations are now seeking ways they can deliver efficiencies and savings to ensure their survival.
Puzzel, the leading European provider of cloud-based contact centre solutions, today announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service.
CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable our clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions
Humley and Blue Prism today announce the expansion of their capabilities in the front office with the launch of the Digital HR Assistant. An intelligent chat interface that delivers enhanced employee experiences through enabling 24/7 support and actionability.
Humley, a UK-based provider of an innovative conversational AI platform, and Ciklum, a global digital solutions company, today announce their partnership that aims to deliver transformational intelligent automation for customers.
Are you a BambooHR user? Do you want to simplify your processes and improve employee access to information and administration tasks? Easily integrate Humley’s Conversational Assistant with your existing platform and provide employees with instant access to all the information and tasks they need, whenever and wherever they need it.
Humley, a UK-based Conversational AI software provider and VKY, an Intelligent Automation and RPA services provider, today announced their partnership to deliver innovative solutions to transform customer services and contact centre support for organisations.
Recipients of the awards are handpicked by a panel of industry experts and recognise businesses who have proven themselves to be tech pioneers capable of providing solutions to meet a vast array of demands and have demonstrated an outstanding level of excellence within this vital and constantly evolving industry.
The addition of Humley’s HR Assistant to BambooHR’s marketplace enables organisations to access the transformation benefits of Conversational AI by providing a single point of contact for employee HR communications and processes.
A recent study by the analysts Forrester found that employees spend an average of four hours a week completing HR administration tasks. Find out how Digital HR Assistants can help to free up employees from this repetitive and low-value work and boost productivity and morale.
Humley a UK-based Conversational AI software provider and Robotic Process Automation Implementation Inc. (RPAi), a leading RPA consultancy and implementation provider focused on North America, today announced their strategic partnership.
Humley, a UK-based innovative provider of Conversational AI Assistants for enterprise has today announced its induction to Blue Prism’s Technology Alliance Program (TAP).
Northampton, Northamptonshire, 4th March 2021 – Humley, a leader in conversational AI, has launched an employee onboarding digital assistant in the Automation Anywhere Bot Store to support HR Teams and enable them to deliver improved employee experiences.
As part of the broader Digital HR Assistant launched on the UiPath Marketplace last year, Humley has now also launched its Employee Onboarding Assistant for HR and Support Teams.