Agent Assistant on Blue Prism Digital Exchange

Agent Assistant, the latest conversational AI solution to be launched by Humley on Blue Prism’s Digital Exchange. This innovative tool empowers contact centre agents with on-demand information and actionability during live customer calls.

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How will GPT Impact your Contact Centre?

Over the past month, many new GPT-infused tools have hit the market, indicating a growing interest in this cutting-edge technology. But what does this mean for your contact centre agents? Will they be replaced by robots anytime soon?

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The challenge with building chatbots & how to solve it

Delivering amazing experiences to users with Conversational AI Assistants is dependent on the knowledge that powers them. The problem from many businesses is that creating these knowledge bases is time consuming and costly. Discover how businesses can overcome this challenge.

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Introducing Think by Humley

Humley, a leader in conversational AI technology, has announced the launch of “Think,” a cutting-edge solution designed to overcome the challenges faced by organizations in building FAQs and knowledge bases for their conversational AI assistants.

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3 Challenges Facing Contact Centres Today & How To Solve Them

Delivering this level of service customers is not always a simple task and contact centres are faced with a wide variety of challenges, which have in part been compounded by the pandemic of 2020, which has changed working practises and consumer habits. Additionally, the recent economic crisis which is driving individuals to seek roles with more opportunities, flexibility and better pay, a trend which is more frequently being referred to as ‘The Great Resignation’. This article explores 3 of the more common challenges faced by contact centres today and how technology can be used to help businesses to overcome them.

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How do businesses deliver savings into their contact centre without risking customer experience?

The last year has hardly been smooth sailing for businesses, with global and local events taking their toll – from the cost of energy and inflation increasing operational costs to the same factors decreasing consumer purchasing. All these factors and the unpredictability of the financial markets mean that organisations are now seeking ways they can deliver efficiencies and savings to ensure their survival. 

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Entering a New Era of Customer Service

CXP has partnered with leading technology vendors VKY Intelligent Automation and Humley to enable our clients to deliver customer service, faster & more efficiently with intelligent contact centre solutions

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Free 30 days of the Digital HR Assistant for BambooHR Customers

Are you a BambooHR user? Do you want to simplify your processes and improve employee access to information and administration tasks? Easily integrate Humley’s Conversational Assistant with your existing platform and provide employees with instant access to all the information and tasks they need, whenever and wherever they need it.

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