The Impact of AI on Decision Making Processes in HR

As digitalization improves day by day, HR processes become less complicated. Thanks to artificial intelligence, or AI, the HR department can carry out their responsibilities with ease and make real-time decisions with the help of pre-built algorithms. With that, the role of AI in HR is crucial. By combining efficient HR development and AI, you can provide a more seamless workflow and make more effective decisions. You can transform every aspect of your company using deep learning technology. To know more, here are some of the impacts of AI on the decision making process in HR.

1. AI based recruiting

Hiring new employees and talent acquisition are some of the time-consuming responsibilities of HR. However, companies using AI in HR are already sparing themselves from doing these complex processes.

AI can reduce HR’s time spent in hiring by completing mundane tasks, such as screening the candidates, scheduling interviews, attending to job seekers’ queries, and the like. Not only that, but it can also help the HR department to make better assessments. Hence, you can perform a screening process that focuses more on the candidate’s credentials and relevant job qualifications.

Even more so, AI makes the screening process more effective by gathering the applicants’ data and then comparing it with other applications. With that, the HR team’s decisions are guaranteed to be free from any human bias and discrimination.

2. AI based conversational assistants

With AI, HR teams can use intelligent conversational assistants to interact with employees and applicants seamlessly. Unlike typical communication channels, AI powered conversational assistants can enable improved and quality interaction through their deployment of Natural Language Processing and Machine Learning – delivering meaningful responses in seconds.

What’s more, the HR department can use conversational assistants to analyse conversations and identify their employees’ needs. By identifying your employees’ sentiments and needs, it is easier to take action and show that you value them. On top of that, the technology can also help you reduce turnovers and boost employee engagement.

Humley offers conversational AI assistants that are easy to deploy, use and implement. You can quickly transform your communication with your employees, teams and customers.

3. Learning and training

Student Learning Support

One role of artificial intelligence in transforming human resource management is how it is capable of teaching and training employees. Besides, HR teams can also use AI to assess employees’ skills. After analysing their activities, the system can recommend appropriate learning programs or videos to help them improve.

In fact, AI can help HR come up with individualized learning plans on interactive e-learning platforms. This is to provide employees with the right level of personalization that they need.

4. Effective decision making

As mentioned earlier, AI reduces human bias in the decision-making process of the HR department. Also, it helps individuals make quick decisions in their daily lives. By taking over HR’s responsibility to observe and analyse each employee, gaining more insights about employees can be more manageable.

In line with that, you might want to check out this article to gain greater insights into employees. But, besides that, using behavioural analytics can also help you understand your employees more. When you know how your employees behave, you can predict how they are likely to make decisions in the future.

5. Administrative tasks

AI use cases in HR can include automation of repetitive administrative tasks. This not only saves HR teams from completing time-consuming tasks, but it can also improve efficiency. Besides, by automating administrative tasks, HR employees can focus on more valuable tasks and reduce the workforce.

Furthermore, reducing the workforce helps the company decrease operational costs. According to a survey from Statista, 30% of respondents said that their company’s revenue increased after adopting AI.

Moreover, here are some of the administrative tasks that the HR department can automate:

HR Support

Having to deal with a myriad of queries and requests is inevitable for the HR department. Thus, using automation is the best solution there is. By automating instant message replies to your employees’ concerns, you can respond to them on time while taking a significant burden of responsibility from the whole HR team.


Processing employees’ payroll takes time, not to mention the errors you might make when doing it manually. However, by automating your payroll system, you can get the job done quickly and reduce human errors from calculations.

Records Management

Automating records management reduces paperwork and makes information accessible anytime you need it. Additionally, quickly accessing the information you need helps promote transparency and accountability.

Artificial Intelligence: How it affects decision-making processes

To wrap it up, AI is truly a valuable resource when used effectively. The 5 impacts mentioned above show how greatly it can help with the decision making process of HR. However, before implementing the system within your HR operations, consider assessing the areas that need it most.

By doing so, AI can bring about a lot of benefits to your company more than just improving the decision-making process of HR. Before you know it, AI is already helping you improve employees’ overall experience and increase your company’s revenue.

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