2020 has been a year like no other – with unprecedented upheaval to our personal and professional lives. At Humley we have been working hard to ensure that the solutions and services we deploy to customers support them in these challenging times and as such there have been lots of exciting developments and integrations launched onto our platform. The below is an overview of some of the new features released this year for our Conversational Assistant as well as news and more general updates from our world.
The Platform in Stats
Over 50,000 conversations handled per hour
Reduced our average user response time to under 2 seconds.
Increased the number of user intents within the platform to over 48,000
Digital HR Assistant Launched
In September of this year, we launched our Digital HR Assistant, designed to free up HR teams to focus on more strategic tasks through automating repetitive and manually intensive tasks involved with processing communications and giving employees instant access to all the information they need in the channels they use, 24/7 regardless of location or time zone.
Crucially, in the wake of the pandemic with many more employees working remotely, the Assistant enables organisations to stay connected with employees through providing on-demand support and communications, ensuring wellbeing and productivity regardless of the location.
Key Highlights of the Digital HR Assistant:
New Communication Channels Added
As of May this year Facebook Workplace attracted over 5 million users. The channel is becoming increasingly popular with businesses because of its user familiarity and collaboration capabilities. To provide users with a wider choice of communication tools, Humley has developed a Workplace channel for its Conversational Assistant, enabling users to interact with our assistant as they would a colleague.
The channel takes just minutes to configure within Humley Studio and Is simple for non-developers to deploy with an easy to follow set up guide. All conversations that take place via Workplace harnesses all of Humley’s intuitive features and includes short tail and long tail flow to enable meaningful and accurate user interactions. Additionally, the channel also comes with extensive pre-built integrations with business systems and third-party tools such as RPA, allowing users to access all the information they need and orchestrate processes within one platform.
SignalWire – Voice Activated Assistants
Humley’s Assistant can now interact with your customers on the telephone, and more, by integrating your project into SignalWire’s advanced communications platform which supports programmable voice, messaging, and video.
Free COVID-19 Digital Assistant
The UK Government’s recent reintroduction of stricter COVID-19 recommendations has caused more confusion with businesses having to prepare for yet more changes to policy and working from home. To help organisations and employees navigate these changes, Humley is offering its COVID-19 Digital AI Assistant to organisations – free of charge.
The Digital Assistant forms part of the HR Digital Assistant and helps HR teams to not only provide employees with the information they need, wherever and whenever they need it, but also eases the pressure on HR departments as they struggle to process the huge surge in information requests from employees in these challenging times.
Find out how to access your free COIVD-19 Assistant by contacting us
Furthering our Integrations with RPA
According to analysts Gartner, the RPA (Robotic Process Automation) market is expected to hit $1.89 billion by next year, conveying the huge appetite within enterprises for the software. To help organisations enhance their existing PRA deployments and deliver even greater efficiencies, we have developed ready to deploy integrations with the leading RPA vendors including UiPath, Blue Prism, and Automation Anywhere.
Latest Research – The Lasting Impact of COVID-19 on employee Wellbeing
Humley recently undertook a survey to assess the impact of the COVID-19 on 300 full-time UK employees and to understand their wellbeing and how this might influence future HR.
In the survey, we found that 69% of employees had been had their well-being moderately impacted by the recent change in working practices, with a further 9% saying it had severely affected them. With over half of our lives spent at work, it is hardly surprising that such a dramatic change in our daily routines has had some impact on our mental health. Despite this, nearly 60% said that they would like to continue to work from home or remotely some of the time following beyond the COVID-19 restrictions and 31% said they would like to work remotely all of the time.
So with such big demand for organisations, to continue to support remote working, how do organisations and HR teams manage, motivate, and safeguard their employees?
How has the change to working from home or remotely impacted employees wellbeing and mental health?
To find out more about any of Humley’s 2020 updates or further information get in touch today.